PRM 업체 : Webridge

Webridge

 

1. Collaboration Capabilities

 

(1) eMail Management - User가 원하는 형식(eMail, Fax, Content)으로 자동 전송

(2) Discussion Forums - 인증된 User들과의 정보교류를 위한 개별 컴뮤니티 형성

(3) Group Calendaring - 이벤트와 직무, 일정 등의 일,주,월,년별 관리

 

2. Relationship Management Capabilities

 

(1) Project Management - 고객지원, 마케팅, 판매,서비스 등 연속적인 프로세스 정의

(2) Activity Tracking - 고객의 연관된 기업과 프로젝트별 인터액션 및 프로세스 접근

(3) Contact Management - 프로젝트별로  접촉관계를 멀티플하게 적용, 유지, 감소

 

3. Commerce Capabilities

 

(1) Product Catalogs - 빠른 검색과 즉시 이동에 의한 선택, 데이터 형태의 전환 가능

(2) Shopping Cart - 구입 세션 간의 자동 트랜잭션, 배송으로 쉽고 빠른 구매행위

(3) Merchandising - 고객과 파트너 간의 cross-sell, up-sell 등 섬세한 기능 지원

(4) Order Management - XML/COM 기반의 구조로 Legacy 시스템과 3P 부문 통합

 

4. Business Tools

 

(1) Secure Index & Search

(2) Personalization

(3) Document Publishing, Management, & Workflow

 

5. Developer Tools

 

(1) Entity Manage

(2) Site Manager

 

 

 

6. Features

 

(1) Authentication and Profile Management

① Authorized users can add, delete, and modify users, profiles and access privileges

② Support for multiple types of users: anonymous, semi-anonymous, and authenticated users

③ Roles and group-based access controls ensure users only access what they are authorized to access

(2) Delegated User Management

① Delegated company and user profile management keeps profiles up-to-date

 

(3) Dynamic and Custom Content

① Ensures each user receives relevant, current information

② Provide a unique user experience with customized information delivery

(4) My Yahoo-Like Personalization

① Support for personalized and secure My Exchange pages for each company and each user

② Personalized home page can be edited and populated with user-defined content

(5) Search

① Fast information retrieval with integrated search

② Integrated security mechanisms ensure that the search returns only the information that a user is authorized to access

(6) Help

① Comprehensive, context-sensitive help available at all times

② Help content can be edited by those with proper authority

(7) User Feedback

① Create, post and track surveys to capture feedback from customers and strategic partners for better decision-making

② Provide feedback forms for users that can be automatically routed to appropriate recipient

(8) Reporting

① Web Hit Logging System provides configurable logging of all user activities and events

② Custom reports can be built quickly using Webridge developer tools

(9) Content Publishing Facility

① Authorized business users inside and outside the company can publish content using Exchange Management Tools

② Support for popular desktop application document types, HTML, and multimedia

(10) Content Activation & Expiration

① Publishers define activation and expiration dates at time of publishing and system automatically manages content lifecycle

 

(11) Workflow

① Content publishing follow a "propose, approve and publish" workflow process

② Content is routed to specific individuals based on flexible, customer-defined business rules

(12) Version Control & Collaboration

① Full support for versioning and check-in/check-out to coordinate collaboration between multiple authors

② Integrated workflow mechanisms

③ Provides audit trail

④ Provides rollback capabilities to reinstate past versions